ITIL SERVICE MANAGEMENT (ITSM) ISO 20000/ITIL IMPLEMENTATION
We provide ISO 20000 consulting and implementation support. This includes ISO 20000 process wise gap analysis, service catalog definition, service wise risk assessment, ISO 20000 recommendations, policy/documentation support, training, coaching, performance dashboard, internal audit, and management review leading to successful certification. Our consulting methodology for ISO 20000 consulting guarantees higher customer satisfaction for IT service delivery. We also ensure that CEO finds IT as a more profitable operations. For CIO we ensure that the IT organization is more aligned to business/customer demand.
WHAT IS ISO 20000-1:2011?
ISO/IEC 20000 is the first international standard for IT service management (ITSM).
IT service management (ITSM) is a discipline for managing information technology (IT) systems, from the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. Customers are becoming ever more sophisticated, better informed and their expectations are continuously growing. For any business, the only way to keep ahead is to provide a better level of service than the competition. But how can you demonstrate this to your customers? One way is to consider implementing an IT Service Management system that meets the requirements of an internationally recognized standard – ISO 20000. Choosing this approach means that you can apply for an independent certification body to assess the system and confirm that your IT Service Management is effective and uses best practice principles.
ISO 20000 is heavily based upon the IT Infrastructure Library (ITIL). It provides a framework that defines a set of inter-related service management processes essential for the delivery of high quality services that satisfy the business and customer requirements.
ISO 20000 is a certification standard that enables the organisation being assessed has demonstrated considerable amount of implementation in ITSM domains. If successfully certified, it means that the organisation has demonstrated the implementation and is 'continually' improving.
We bring our world wide experience in implementing IT service management system (SMS) in line with ISO 20000 requirements.